Venue Etiquette | Chayz Lounge | Guidelines for an Elevated Experience

Venue Rules & Etiquette

Our goal is to provide an unparalleled experience in an atmosphere of elegance, class, and sophistication. To ensure everyone’s enjoyment, we ask all guests to observe the following guidelines:

DINING

Our menu features Small Plates that invite you to indulge in a delightful culinary experience. Perfect for sharing, sampling, and savoring, each dish is thoughtfully crafted to let you explore a variety of delicious flavors while enjoying the cozy, upscale ambiance of Chayz Lounge. View our Food & Drink menus. Please note that ticket prices include entertainment only; food and drinks are purchased separately.

MINIMUM PURCHASE REQUIREMENT

To maintain the elevated ambiance and exceptional service that Chayz Lounge is known for, a minimum spend of $25 per person (excluding taxes and gratuity) is required for parties of 1–4. For groups of 8–12, the minimum spend increases to $30 per person. If your total purchase falls below this amount, the difference will be added to your bill.

On average, guests spend $50 per person during their visit. Larger groups tend to dine differently than smaller parties, and this slightly higher minimum ensures that each guest contributes equitably to the experience.

This policy supports our ability to provide the quality service and elegant atmosphere our guests have come to expect. We invite you to bring your appetite to indulge in our delectable cuisine, Signature Cocktails, and curated wine selection.

GROUP POLICY FOR LARGE PARTIES

To ensure every guest enjoys the intimate atmosphere and experience we provide, we can no longer accommodate parties of more than 4 seated at the same table. For groups larger than 4, the following policies apply:

Guests will be seated at separate tables. We cannot join tables to accommodate large parties, but we will do our best to seat your group close together.
When purchasing tickets for yourself or others, you are reserving seats for the event. If any member of your party is unable to attend, you must notify us in advance. Failure to do so will result in a $25 charge per empty seat.

This policy ensures that every seat is filled, helping us sustain our business while preserving the intimate experience Chayz Lounge is known for. We appreciate your cooperation.
A valid credit card must be provided at the time of reservation or ticket purchase for groups of 8-12. This card will only be charged if the group fails to meet the minimum spend requirement.
For groups larger than 12, we invite you to explore our Buy Out The Room or Rent The Space options. For more details, please visit our Private Functions page.

DRESS CODE

At Chayz Lounge, we cultivate an ambiance of elegance and class that encourages guests to dress with sophistication—it’s part of our signature style. To maintain this refined atmosphere, we kindly ask that you dress the part to enjoy an elevated experience with us. Before your visit, please take a moment to review our Dress Code page for a list of prohibited attire..

If you're attending with a group, we ask that you share this policy with each guest to ensure everyone aligns with our standards. Thank you for helping us preserve the sophisticated atmosphere that makes Chayz Lounge truly special.

CODE OF CONDUCT

Our space is designed for a calm, comfortable, and enjoyable experience. Respectful behavior in this shared environment is expected at all times. Guests must remain courteous to our staff, fellow guests, and show consideration to the musicians during the performance. Behavior that is disruptive or detracts from the experience of others will not be tolerated.

Specifically, we ask that guests refrain from:

Loud Conversations.
Using your cell phones in speaker mode.
Changing seats frequently.
Getting on stage during the performance.
Repeated photography or video recording of the performance.
Engaging in any behavior that may be offensive or harmful to others.
Public displays of affection that may disrupt the refined ambiance of our space as well as the comfort and enjoyment of other guests.

PROHIBITED ACTIVITIES
To ensure the comfort and safety of all guests, the following activities are not permitted on our premises:

Consuming personal alcoholic beverages.
Possession of concealed weapons.
Use of illegal substances.
Distribution of promotional materials.
Littering or obstructing pathways and doorways.
Use of offensive, threatening, or discriminatory language.
Smoking (including cigars, cigarettes, vapes, marijuana, or e-cigarettes).
Harassment or offensive behavior toward guests or staff.
Any form of discrimination, aggression, or intimidation.

Thank you for helping us create a welcoming, sophisticated environment. Management reserves the right to address behavior that disrupts the atmosphere.

OUTSIDE FOOD & DECOR

To maintain our refined atmosphere, outside food, drinks, and decorations are not permitted.

AGE REQUIREMENT

At Chayz Lounge, we welcome adult guests aged 21 and older for a refined, mature experience.

LATE ARRIVAL

Our events begin promptly, and seats not claimed by showtime may be forfeited without a refund. If you anticipate being late, please text (803) 563-8375 so we can hold your seat(s).

Please note that tickets are nonrefundable, and refunds will not be provided for late arrivals. We sincerely appreciate your cooperation.

ATTENDANCE POLICY

If you are unable to attend, we kindly ask that you notify us as early as possible so we can explore the possibility of transferring your ticket to a future show. As a courtesy to other guests and to help us maintain the intimate Chayz Lounge experience, we greatly appreciate timely communication regarding any changes to your attendance.

Please note that tickets are nonrefundable, and refunds will not be provided for no-shows. Your attendance directly contributes to the sustainability of our venue and the artists we feature, and we sincerely appreciate your cooperation.

NO-SHOW POLICY

The purchase of food and beverages supports our sustainable business model. When purchasing tickets for yourself or others, you are reserving seats for the event. If any member of your party is unable to attend, you must notify us in advance. Failure to do so will result in a $25 charge per empty seat.

This policy ensures that every seat is filled, helping us sustain our business while preserving the intimate experience Chayz Lounge is known for. We appreciate your cooperation. We appreciate your understanding and cooperation in maintaining the intimate Chayz Lounge experience.

SEATING ARRANGEMENTS

At Chayz Lounge, our room is arranged with tables for 2 and 4 people. Additionally, we offer cabaret-style seating, which may include sharing tables with other guests. If you’re attending the show with others whose tickets are under a different name, please notify us in advance by texting 803-563-8375, and we will do our best to accommodate your preferences..

ACCESSIBLE SEATING

We offer accessible seating for patrons with ADA needs or service animals. For assistance, please text us at 803-563-8375.

HEALTH & SAFETY

The health of our patrons and staff is a priority. Please do not enter if you are feeling unwell. Security cameras are in use throughout the venue to ensure a safe environment.

Seating

Code of Conduct

Groups

Dress Code

Attendance

Can I bring balloons to a show?

We welcome all individuals and groups to spend an evening at our venue enjoying a show while celebrating a special occasion. However, please be mindful that you are attending a public performance. Therefore, we do not allow decor, including balloons, to be brought into the venue.
Can I celebrate a birthday or anniversary at a show?

While Chayz Lounge is an intimate live music venue—not an event space—you’re welcome to celebrate a special occasion by enjoying an evening of world-class entertainment, fine dining, and Signature Cocktails. To ensure all guests enjoy the ambiance and listening environment we provide, we kindly ask that celebrations remain in harmony with the experience—no balloons, decorations, or large group gatherings. For guests seeking a more tailored or exclusive experience, we invite you to explore our private function options. Details are available on our Private Functions page.
Can I rent your venue for an event?

Chayz Lounge is the perfect place to host intimate gatherings. Our venue may not be large compared to some, but it is the perfect size for the right event. Throughout the years, Chayz Lounge has been the preferred venue for: Intimate weddings Private dinner parties Rehearsal dinners & brunches Engagement parties Baby showers Photo shoots Film shoots Recitals Holiday parties Luncheons Trainings Corporate functions For a tailored or exclusive experience, we invite you to explore our private function options. Details are available on our Private Functions page.
Can I take pictures or video?

Taking pictures and video clips of our shows to share on social media is permitted. However, due to contractual obligations, the recording of the performances in its entirety (audio or video) is strictly prohibited. We encourage you to put your phones away and enjoy the show.
Can I watch sports at your restaurant?

No. Ours is a jazz bistro that offers an elegant, upscale atmosphere to relax after work, spend the evening with friends, or a romantic night out. What sets us apart is warm ambiance and delectable cuisine paired with the finest contemporary jazz acts.
How do I make reservations for a show?

Tickets and seat reservations are secured online only. We do not accept payments or reservations by phone. Visit our Shows page and then click the GET TICKETS or RSVP button. You will be redirected to Eventbrite where you can purchase your tickets or reserve a spot for Jazz After 5 or our Sunday Jazz Brunch.
How do I contact someone?

For the quickest response, text us at 803-563-8375 or email info@chayzlounge.com.
How early can I arrive for a show?

Our door times are as follows: Wednesdays (on occasion): 6:00 pm Thursdays: 6:00 pm Fridays & Saturdays: 6:30 pm Sundays: 12:00 pm We encourage guests to arrive at the above times to enjoy a relaxed dining experience.
Is smoking allowed?

Smoking cigarettes, vapes, marijuana, or e-cigarettes is not permitted anywhere on our premises. Guests wishing to smoke must do so at least fifty (50) feet of the away from our building.
Is talking allowed during the shows?

Chayz Lounge is best described as an intimate listening room. We understand that conversation among patrons is expected and encouraged. However, we ask all guests to be mindful of the fact that they are in a shared space and the level of their conversations as not to interfere with the enjoyment of other guests. Management reserves the right to address loud conversations or behavior by guests that is considered to be disorderly, inappropriate, or in violation of our policies. In such instances, guests may be asked to leave the premises and no refund will be provided.
What are your hours of operation?

Our hours are as follows: Fridays & Saturday: 6:30pm - 10pm Sunday Jazz Brunch: 12pm - 3pm On occasion, we will have a show or special event on a Wednesdays or Thursdays. In such cases, the hours are from 6pm - 9pm.
What can I expect at Chayz Lounge?

At Chayz Lounge, you can expect an elevated, intimate atmosphere where live music and gourmet dining come together to create an unforgettable experience. Our venue is designed for music lovers who appreciate world-class performances in a sophisticated, adults-only setting. From the moment you walk in, you’ll be greeted with warm hospitality, candlelit tables, and an ambiance that allows you to fully immerse yourself in the music. Enjoy our exceptional cuisine, Signature Cocktails, and curated wine selection while talented musicians take the stage to deliver an evening of jazz and soul. Chayz Lounge is not a bar or a party space—it’s a listening room where music is the main event. We kindly ask that all guests respect the artists and fellow patrons by keeping conversation to a minimum during performances. If you’re looking for an upscale night out with great music, delicious food, and impeccable service, Chayz Lounge is the perfect place for you!
What's your refund policy?

All sales are final. No refunds or exchanges will be issued due to scheduling conflicts, illness, or other personal issues. We also do not have a credit system. Click here to read more about our Refund/Cancellation Policy.
Where are you located?

We are located at 607 Meeting Street in the heart of the River District in West Columbia, SC. We are 5-minutes, 1.5 miles from the Gervais Street Bridge. Click here to view the map.
What's the minimum age to attend a show?

Chayz Lounge is an upscale, adults-only venue welcoming guests 21 and older. We are dedicated to providing an exceptional experience and maintaining the highest standards for our guests.
Where can I park?

Parking is available in our lot (adjacent to our building). Additional parking is available in the following areas: Salon 561 Meeting Street Interiors The Antique Shop (blue building) adjacent to our lot The lot of the vacant building adjacent to ours
Why is there a cover charge for your shows?

The cover charge helps us bring you world-class smooth jazz and soul acts in an intimate, upscale setting. At Chayz Lounge, ticket proceeds enable us to pay the artists, ensuring we can continue showcasing top-tier talent while maintaining the high-quality experience our guests love. Unlike restaurants or bars that offer live music as background entertainment, we provide a dedicated listening environment where the music takes center stage. Your support through the cover charge allows us to create an unforgettable night of live music while keeping the ambiance, service, and overall experience at the highest level.
What happens if I'm running late?

Our events begin promptly, and seats not claimed by showtime may be forfeited without a refund. If you anticipate being late, please text (803) 563-8375 so we can hold your seat(s). Please note that tickets are nonrefundable, and refunds will not be provided for late arrivals. We sincerely appreciate your cooperation.
What is your policy on empty seats?

The purchase of food and beverages plays a key role in supporting our sustainable business model. If you fail to notify us in advance that members of your party will not be attending—or if you purchase seats for fewer people than your table's capacity—a $25 charge per unclaimed seat will apply. We appreciate your understanding and cooperation in helping us maintain the intimate, elevated Chayz Lounge experience.
What should I do if I can’t attend a show?

If you are unable to attend, we kindly ask that you text us at 803-563-8375 as early as possible so we can explore the possibility of transferring your ticket to a future show. As a courtesy to other guests—and to help us maintain the intimate Chayz Lounge experience—we greatly appreciate timely communication regarding any changes to your attendance. Please note that tickets are nonrefundable, and refunds will not be provided for no-shows. Your attendance directly contributes to the sustainability of our venue and the artists we feature, and we sincerely appreciate your cooperation.