Chayz Lounge is the premier jazz venue renowned for combining the finest contemporary jazz and rhythm & blues acts with a wonderful dining experience in an elegant, upscale atmosphere. An evening at Chayz Lounge is a retreat to an elegant room filled with a symphony of sounds, aromas of delicious dishes, and repose in what feels like your own private living room.

We are committed to providing an unparalleled experience for our guests. With that in mind, we have implemented the following rules and guidelines to ensure everyone's enjoyment.

DRESS CODE POLICY: At Chayz Lounge, we promote an atmosphere of elegance, class, and sophistication that encourages guests to dress up. We ask all guests to support our standards by NOT wearing the following items of clothing:  

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• Ball caps

• Doo-Rag

• Hoodies

• Flip-flops

• Ripped jeans

• Bare midriffs

• Revealing clothing

• Sagging jeans or pants

• Cut-off shirt or shorts

• Exposed undergarments

• Jogging/tracksuit attire

• Tennis shoes/sneakers

• Athletic or sports apparel

• Cut-off shorts and tank tops

• Offensive or inflammatory clothing

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We strongly encourage all of our guests to familiarize themselves with our Dress Code Policy before attending any show, as we strictly enforce it. In order to preserve the standards of our establishment, we reserve the right to deny entry to anyone not adhering to the policy. Please ensure that everyone in your group is wearing the proper attire to avoid any potential hiccups.

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CODE OF CONDUCT: Chayz Lounge is best described as an intimate listening room. Being courteous and respectful of others’ in our space is key to creating an enjoyable experience for all. As such, we ask that all guests refrain from:

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• Use of illegal substances
   

• Frequently changing seats
   

• Getting on stage during shows
   

• Engaging in loud conversations
   

• Use of cell phones in speaker mode
   

• Handing out flyers on our premises
   

• Littering anywhere on our premises
   

• Obstructing pathways and doorways
   

• Having concealed weapons of any kind on our premises
   

• Use offensive or threatening language to guests or staff
   

• Consuming their own alcoholic drinks anywhere on our premises
   

• Smoking cigarettes, vapes, marijuana, or e-cigarettes on our premises
   

• Harassing or behaving in an offensive manner towards our guests or staff
   

• Acts of discrimination, aggression, intimidation in any form towards our guests or staff
   

• Any other types of behavior that is considered disruptive, disturbing, or inappropriate

Management reserves the right to address behavior by guests that is to be disorderly, inappropriate, or in violation of our policies. In such instances, guests may be asked to leave the premises and no refund will be provided. 

LATE ARRIVAL: Our shows begin promptly at the scheduled time. Seats not claimed by the start of the show will be forfeited. If you are running late, text 803-563-8375 so we can arrange to hold your seat(s). If  you cannot attend the show, let us know as we may be able to transfer your ticket to another show.

SEATING ARRANGEMENTS: Seating is assigned upon arrival and is based on the size of parties attending the evening’s performance. Further, our venue has cabaret seating, which means that you and your party may be sharing a table with other guests. If others are joining you under different names, please notify us via text to 803-563-8375.

SEAT OCCUPANCY: Seat occupancy and the purchase of food and beverage are essential components for a sustainable business. Therefore, if seats are purchased, which limits attendance, (i.e., a party of 2 purchases all seats at a table for 4), you will be charged an extra fee of $40 for each vacant seat. This helps to compensate for our overhead costs when there are fewer diners at our tables. 

GROUP SEATING: We welcome small groups to spend an evening at our venue enjoying a show while celebrating a special occasion. Our room is arranged with tables that seat 2-4 guests and limited tables that seat 6. Due to the intimate setting of our venue, we cannot combine tables to accommodate groups larger than 6 people. The following also applies:
 

• If there are more than 6 people in your group, please let us know by texting 803-563-8375 and we will do our best to ensure everyone is seated near one another. 
   

• Groups of 15 to 20 people are required to spend at least $1,000 (plus taxes and gratuity) collectively.
   

• If your group is larger than 20, then we recommend renting our space for your special occasion.
   

• Decorative items, including balloons are NOT allowed when attending our shows.
   

• We do not allow outside food or drinks, including cake, cupcakes, water, soda, etc., in our venue.
   

• We understand that conversation among patrons is expected and encouraged. However, we ask all guests to be mindful of the fact that they are in a shared space and the level of their conversations as not to interfere with the enjoyment of other guests.

ACCESSIBLE SEATING: We take pride in our efforts to meet the needs of all patrons. Handicap accessible seating for patrons and their party, as well as patrons with service animals, is available. If you have any ADA-accommodation needs or special accommodations are required, please notify us by text to 803-563-8375. 

FOOD & BEVERAGES: We offer table service dining for your enjoyment of our signature dishes, cocktails & desserts. Click here to view our Food & Drink menus. Plan to arrive early to enjoy a relaxed dining experience. Please note that outside food is not permitted, this includes cakes, cupcakes, water bottles, soda etc. Additionally, decorations are not allowed. 

MINIMUM PURCHASE REQUIREMENT: We have in place a $20 food and drink minimum purchase requirement per person, excluding taxes and gratuity. This expense is separate from the cost of your ticket and exists to ensure that we stay in business. You will be charged $20 when the minimum is not met. In addition, 18% Gratuity is added to all food & drink purchases..

AGE REQUIREMENT: Chayz Lounge is a mature, adult only establishment that has welcomed customers ranging in ages from 25 - 85. However, the minimum age to attend our shows is 21. 

HEALTH & SAFETY: The well-being of our patrons, and staff is our top priority. If you have a fever, severe cough, sore throat, COVID or flu-like symptoms, or are feeling ill in any way, please DO NOT ENTER our building. In addition, for the safety of both our guests and staff, we have security cameras in use both inside and outside our building.

REFUNDS: All ticket sales are final and refunds will not be issued. There may be an exception if an event is postponed or canceled due to weather or artist cancellation. In such cases, we will notify you via email through Eventbrite or from Info@Chayzlounge.com. Click here to read our complete Refund Policy. 

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Our policies may be stringent, yet they are essential to ensuring a smooth and enjoyable experience for each of our guests. We thank you for considering Chayz Lounge as your destination for entertainment and appreciate your cooperation.