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Chayz Lounge experiences are intentionally curated with limited seating. All ticket purchases are final.

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Tickets are non-refundable and non-transferable. With advance notice, management may approve a transfer to a future experience at its discretion.

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Refunds are not issued for late arrivals, no-shows, scheduling conflicts, weather-related travel concerns, or removal due to failure to follow house policies.

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CANCELLATIONS & POSTPONEMENTS​

In the rare event that Chayz Lounge cancels an experience, guests will be offered the option to transfer their tickets to a future date or receive a full refund.

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If an experience is postponed, tickets remain valid for the rescheduled date. Guests unable to attend the new date may request a transfer or refund.

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Decisions regarding cancellations or postponements are made based on verified safety and operational conditions. 

 

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ARTIST SUBSTITUTIONS​

If a scheduled artist is unable to perform, a qualified substitute may be engaged.

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Chayz Lounge experiences are curated as complete evenings defined by atmosphere, hospitality, and sound. Refunds are not offered due to artist substitutions.

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Guests who prefer not to attend may contact us in advance to explore transfer options.

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LOST TICKETS​

If you did not receive your electronic ticket, please contact us prior to the event and we will assist you.

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