Guest Etiquette & Expectations
Chayz Lounge is more than a venue—it’s a boutique, adult-only destination where smooth jazz meets culinary artistry, and every moment feels like a special occasion.
Our mission is to provide an unparalleled experience in an atmosphere defined by elegance, sophistication, and intentional hospitality. To ensure the comfort and enjoyment of all guests, we kindly ask that you observe the following guidelines:
DINING
We offer table service to enhance your experience. Our menu features Tasting Trio and À La Carte options, thoughtfully crafted to invite indulgence and offer a variety of delicious flavors.
Each dish is designed to complement the ambiance and elevate your time with us. View our Food & Drink menus.
Minimum Purchase Requirement
To support the elevated experience we provide, a minimum spend applies. Full details can be found on our Dining Policies page.
CODE OF CONDUCT
At Chayz Lounge, every guest contributes to the ambiance. We ask that you carry yourself in a manner that reflects the sophistication of our establishment. Courtesy toward fellow guests, staff, and performers is essential to preserving the calm, curated experience we provide.
To ensure the comfort of all guests, disruptive, inappropriate, harassing, or threatening behavior will not be tolerated. This includes, but is not limited to, loud talking, whistling, excessive noise, moving or switching tables, disrespect toward staff or performers, disregard for seating arrangements, or any actions that diminish the experience for others.
Management reserves the right to address any behavior that disrupts the atmosphere, compromises safety, or diminishes the integrity of the Chayz Lounge experience. Guests who fail to follow our guidelines may be asked to leave. In such cases, refunds will not be issued.
Outside Food & Decor
To uphold the integrity of our space and ensure the comfort and safety of all guests, outside food, beverages, and decorations are not permitted.
ATTENDANCE POLICY
Each event is designed with limited seating to provide an intimate experience. If you're unable to attend, please notify us in advance to explore the option of a ticket transfer. No-shows may forfeit their seat without credit or refund.
Late Arrival
Our Experiences begin promptly at the scheduled time. To maintain the evening’s flow, unclaimed seats may be forfeited at showtime without a refund.
If you anticipate being late, please text 803-563-8375 so we can hold your seat(s). Can’t attend? Let us know as soon as possible. We’re happy to explore transferring your ticket to a future experience when feasible.
Reservation Commitment
Purchasing tickets for yourself or others reserves seats for the event. If any member of your party is unable to attend, advance notice is required. Failure to provide notice will result in a $25 charge per unclaimed seat.
SEATING & SAFETY
Our seating is cabaret-style and may include sharing a table with other guests. If you're attending with others whose tickets were purchased under different names, please text us at 803-563-8375, and we’ll do our best to seat you together.
Accessible Seating
We offer ADA-compliant seating for guests with accessibility needs and service animals. Please text us at 803-563-8375 for assistance.
Important Note
The well-being of our guests and staff is our top priority. If you’re feeling unwell, we kindly ask that you refrain from attending. Security cameras are in use throughout the venue to help ensure a safe and enjoyable environment for all.
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Can I bring balloons to a show?To preserve the intimate and elegant atmosphere, balloons and large decorations are not permitted during public shows. For private events, please speak with our team in advance.
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Can I celebrate a birthday or anniversary at a show?Absolutely. We welcome celebrations. However, we ask that they remain tasteful and in harmony with the ambiance. Please refrain from bringing decorations, cakes, or party favors unless previously approved.
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Can I rent your venue for an event?Yes. Chayz Lounge is available for private events, including celebrations, intimate gatherings, and corporate functions. Visit our Private Functions page or contact us directly to begin planning your curated experience.
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Can I take pictures or video?Photos without flash are permitted. However, out of respect for our artists and fellow guests, we ask that video recording and flash photography be kept to a minimum. For full recordings or special requests, prior approval is required.
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Can I watch sports at your restaurant?No. Chayz Lounge is not a sports bar. We’re a boutique destination designed for soulful listening and elevated dining—without the distraction of televisions.
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Do I need reservations?Yes. All Experiences at Chayz Lounge require advance reservations. We do not offer walk-in seating. Reservations must be made online, and entry is only permitted with a confirmed booking. Due to limited seating, we recommend reserving early to secure your preferred date.
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How do I contact someone?You may reach us by email at info@chayzlounge.com or text at 803-563-8375. Please note: we’re a small team, so response times may vary—but we do respond.
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How early can I arrive for a show?Doors typically open one hour before showtime to allow you to settle in, enjoy your meal, and take in the ambiance. Please arrive on time, as our events begin promptly.
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Is smoking allowed?Chayz Lounge is a smoke-free environment. This includes cigarettes, cigars, vaping, and the use of any illegal substances. We appreciate your cooperation in maintaining a clean, safe, and comfortable space for all guests.
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Is talking allowed during the shows?To preserve the listening experience, we ask that all conversations be kept to a whisper during performances. Our space is designed for music lovers—your quiet enhances the experience for everyone.
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What are your hours of operation?Chayz Lounge does not operate on standard restaurant hours. We are open exclusively for ticketed, curated Experiences. Dates, times, and availability vary—please refer to our lineup of Experiences for full details.
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What can I expect at Chayz Lounge?Expect an intimate, sophisticated atmosphere where soulful music meets elevated dining. Each experience is thoughtfully curated—from the lighting and service to the carefully selected sounds. No crowds, no chaos—just refined vibes and unforgettable moments.
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What's your refund policy?All pre-paid reservations are final and non-refundable, similar to ticketed events such as concerts or theater performances. If you're unable to attend, please let us know as early as possible—we’re happy to explore transferring your reservation to a future experience when possible.
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Where are you located?Chayz Lounge is located at 607 Meeting Street, West Columbia, SC, in the heart of the city’s vibrant River District. We are 5-minutes, 1.5 miles from the Gervais Street Bridge. Click here to view the map.
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What's the minimum age to attend a show?Chayz Lounge is an upscale, adults-only venue welcoming guests 21 and older. We are dedicated to providing an exceptional experience and maintaining the highest standards for our guests.
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Where can I park?Parking is available in our lot (adjacent to our building). Additional parking is available in the following areas: Salon 561 Meeting Street Interiors The Antique Shop (blue building) adjacent to our lot The lot of the vacant building adjacent to ours
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What happens if I'm running late?We understand that delays happen. However, events begin promptly, and seating late arrivals may be delayed to minimize disruption. If you anticipate arriving late, please text us at 803-563-8375 so we can do our best to hold your seat. Unclaimed seats may be forfeited after a certain time.
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What is your policy on empty seats?Seats not claimed by 15 minutes after showtime may be forfeited. If we are unable to resell or reassign those seats, a $25 fee per empty seat will be charged to the ticket holder. This policy ensures that our intimate space is fully utilized and helps offset the impact of no-shows. We kindly ask that you notify us in advance if your plans change or if members of your party are unable to attend.
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What should I do if I can’t attend a show?While tickets are non-refundable, we’re happy to transfer your ticket to another event of equal or lesser value with advance notice. Simply text us at 803-563-8375 prior to the event start time so we can accommodate your request.